FIP Cats

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Faq

Frequently Asked Questions.

01. Shipment&Delivery

When do I receive my order?

When placing the order, a day of shipment is indicated. After the order has been placed, order statue is “Processing“,the same delivery time will also be stated on the order confirmation.

What Courier do you ship with and how do I expedite delivery?

It actually depends on your location,we usually ship with UPS, DHL, Fedex

If you need to expedite the delivery, you can contact us to ship with overnight way. Once parcel been shipped out, you can contact customer service by visiting courier website.

How do I change the deliver address?

Write your new address details to us by  E-mail or Facebook FAN PAGE Messenger as soon as possible.

we will use the new address to create the shipping label if we have not send out before receive your contact.

We will try to help contacting the courier to reroute once parcel had sent out, but we couldn’t guarantee the success.

02. Returns, exchanges and complaints

Do you guys offer a refund or exchange?

Yes,we do. You share return rights within 30 days if you don’t need the parcel and the product are in whole status, return shipment fee is on your side.

If it’s the wrong caused by us that parcel was sent wrongly or products with defiance, we would take charge of the shipment fee.

Can I exchange product if I order wrongly?

Of course, you can. Contact with our customer service to let you us know your intention, we will calculate the price and value to have a exchange for you.

But we won’t take charge of the return fee.

I now see the longer delivery time of  my order. Can I have one cancel?

If the order has a longer delivery time than you had previously seen, you can contact our customer service. They will arrange one expedited resend of the order for you. And please send one of the parcel to us when you received all.

When an order has already been shipped, it can no longer be cancelled.

03. Order&Payment

It shows I could’t complete the payment with my card when checkout?

Sometimes it is caused by card limit. You can get the problem solved by contacting your card center or try other cards.

If you still can’t get solved after the ways suggest above, you can contact us by Facebook messenger for other payment ways, we can provide Wire, Paypal, Zelle, Venmo ways.

Or maybe you can ask your famoly or friend to help to place the order.

E-mail notify me order failed but paymnet deducted from my bank?

Don’t worry, the order system have detect error sometimes, we will arrange your order shipping out as long as we received your payment.

And you are welcomed to contact us to have a confirm when you found the errors or anomaly.

04. Account Log & Password

I could’t remember and not able to reset my password?

Contact our customer service, tell us your [register E-mail], [name], we will reset the password for you or send the password reset link to you.

It shows I don’t have one account although I have registered?

Maybe you have several E-mail and remember the regoster E-mail wrongly, we can check your account status for you and help you to log in.

How do I get the invoice for my order?

When you have paid for the order, you will not automatically receive an invoice for your order. If you wish to receive an invoice, this can be done in two ways.The first way is through your account at our store. When you log in to your account you can see your orders and download the invoice.
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